Discovery and an entry test
Each participant named a task to automate and sat a short test on AI knowledge and use. The programme was finalised from those answers.
Case study · ImLink · Omnichannel messaging · London and Dubai
How ImLink’s team went from 1 to 14 people working in AI
Eight training sessions over four weeks, built on ImLink’s own documents and tasks. At the start, one person used AI at work. At the end, fourteen did — and the team had built nine agents of its own.
Result
1 → 14
Format8 sessions, 2 a week, 2 hours
When9 July – 4 August 2026
Agents built by the team9
Task timeA day → minutes
01The company
A messaging platform with a small, busy team
ImLink builds an omnichannel messaging platform and works from London and Dubai. Like most companies its size, it had people who already used AI on their own — one, in this case — and no shared way of working with it. Knowledge sat in chats and heads, and new tools were tried and dropped.
ImLink asked for a programme that would get the whole team using AI on real work, and that leadership could measure.
02What we did
Eight sessions on ImLink’s own work
Prompting, ChatGPT and Claude as workspaces
Role, context, task, format; custom assistants per department; a library of prompts for ImLink’s real tasks.
A knowledge assistant on ImLink’s documents
Contracts, policies and product documentation loaded into an assistant; search, onboarding and iteration.
Data, presentations, agents and automation
Reporting scripts for the sheets the team already used; presentations by brand book; a first automation on a real ImLink scenario with n8n and MCP.
Demo day and the mirror test
Each participant demonstrated what they built. The exit test mirrored the entry test, and leadership received the before-and-after report.
03Results
Measured at the end of week four
14
people working with AI daily, up from one.
9
agents built by the team itself during the programme.
A day → minutes
for tasks the team moved to AI: proposals, summaries, reporting.
Published with ImLink’s permission. Figures from the programme’s before-and-after report.
04What’s next
Where training leads
For ImLink
The programme doubled as discovery. The roadmap it produced lists the first automations and the sources for a company brain, with expected impact for each.
For your team
The same programme runs for any team of 5–50 people: 6, 8 or up to 13 sessions, £950 per session, with the before-and-after report for leadership. See the training page.
Want the same numbers for your team?
Book a call and we’ll propose the modules, the number of sessions and the dates.